Working with Europcar for enhanced mobility options. 

Due to the popularity of our service vehicle program, Mercedes-Benz Melbourne is pleased to partner with Europcar to further enhance our service customer mobility offers. The partnership will enable us to provide greater availability and access to service loan vehicles, plus other great benefits through the Europcar network. 

This exciting partnership will mean we can book your car in sooner with a complimentary loan vehicle. This provides greater convenience and safety during this challenging period. 

Some important information about these changes are below. Please contact our Bookings Team should you have any queries or require further information.

What stays the same? 

• Our customers continue to enjoy access to complimentary loan vehicles
• Our vehicle fleet will remain current model Mercedes-Benz low km vehicles
• The vehicles will be cleaned and sanitised after each use
• Vehicles have comprehensive insurance included (subject to insurance excess of $2,500 per claim)
• Toll costs and any infringements are passed through to drivers for payment

What changes? 

• At least the day prior to arrival we ask you complete the Europcar Form below
• A $100 security bond will be processed on the supplied credit card
• You have the provided option to reduce your insurance excess for a fee
• Costs from toll roads and fuel (if vehicle is not returned full) are charged to your credit card on a per usage basis
• Any infringements are passed through to be settled by the driver

What to bring?

Important information about what to bring when picking up your loan car:
• A valid physical driver's licence for the main driver and any additional driver showing a current residential address
• A valid credit card in the name of the main driver, matching the relevant Driver's Licence. 
• Compete the below Europcar Form, you will need your Europcar Rental Agreenment number when completing this form (eg. xyz123)

We hope you enjoy these new and updated services and welcome your feedback so we can continue to provide you the very best in customer service.

By accepting a complimentary loan vehicle, you are agreeing to Europcar Standard Terms and Conditions of Rental.